FAQs (Frequently Asked Questions)

Why does my bank statement show multiple charges for one upgrade?

In most cases, authorizations are often mistaken for extra charges. These are the result of normal bank processing and your bank will automatically resolve it.

For your information, when a payment is processed, the charge is pending and is posted to a bank account statement while bank authorization takes place. All credit card transactions require bank authorization which is a passive check to ensure the amount of money being charged is actually in the account being charged prior to any transfer of the funds. Bank authorizations often appear on billing statements beside the actual charge which may appear as if you have been doubly charged.

Often, bank authorizations are marked with a word like "pending," so it is identified as an authorization. Authorizations are automatically removed by the bank when the actual charge is applied without affecting your bank account balance. Sometimes it takes up to two days for banks to remove authorizations. You can find out how long your bank takes by calling the number on the back of your credit card.

However, if a bank authorization is not the issue, please submit a support ticket and we will be happy to investigate the matter further from our side.

Go back to FAQs